When Things Don't Work as Expected
AI generation on mobile is remarkably reliable, but occasional issues arise due to network conditions, server load, device limitations, or simple user error. This comprehensive guide helps you diagnose and resolve the most common problems quickly.
Systematic Troubleshooting Approach
Before diving into specific issues, follow this general troubleshooting framework:
Level 1: Quick Fixes (30 seconds)
- Pull down to refresh the current screen
- Check internet connection (toggle Wi-Fi or cellular off/on)
- Wait 30 seconds (some issues self-resolve)
Resolves: ~40% of temporary glitches
Level 2: App Restart (1 minute)
- Close the app completely (swipe up from recent apps)
- Wait 10 seconds
- Relaunch Cliprise
Resolves: ~30% of app-state issues
Level 3: Device Restart (2 minutes)
- Restart your smartphone completely
- Wait for full boot
- Relaunch Cliprise
Resolves: ~15% of system-level issues
Level 4: Support Contact (Variable time)
If issues persist after the above:
- Navigate to Settings > Support
- Describe the problem with details
- Include screenshots if helpful
- Submit report
Resolves: Remaining complex issues requiring developer attention
Account and Authentication Issues
Problem: Cannot Log In
Symptoms:
- "Incorrect password" error
- "Account not found" message
- Login button does nothing
- Infinite loading spinner
Common Causes:
-
Incorrect email or password
- Solution: Double-check spelling, try typing slowly
- Verify caps lock is off
- Try copying/pasting from password manager
-
Email not verified
- Solution: Check inbox for verification email (including spam folder)
- Tap "Resend Verification Email" on verify screen
- Wait 5 minutes for email to arrive
-
Account locked or suspended
- Solution: Contact support for account status review
- Check email for account-related notifications
-
Network connectivity issues
- Solution: Ensure stable internet connection
- Try switching between Wi-Fi and cellular
- Test other apps to confirm connectivity
-
App cache corruption
- Solution: Clear app cache (device settings)
- Reinstall app if cache clearing doesn't help
Problem: Forgot Password
Solution:
- Tap "Forgot Password" on login screen
- Enter registered email address
- Check email for reset link (including spam folder)
- Follow link to create new password
- Return to app and log in with new password
If reset email doesn't arrive:
- Check spam/junk folders
- Wait 10 minutes (email may be delayed)
- Verify email address spelling
- Try requesting reset again
- Contact support if still not receiving email
Problem: Session Expired During Use
Symptoms:
- Suddenly logged out
- "Session expired" message
- Must log in again
Causes:
- Long period of inactivity
- App update changed authentication
- Server-side session timeout
Solution:
- Simply log in again (credentials should be saved)
- Enable biometric login (Face ID, Touch ID, fingerprint) for faster re-authentication
- Check "Remember me" if available
Prevention:
- Use the app at least once per week
- Keep app updated to latest version
Generation Issues
Problem: "Insufficient Tokens" Error
Symptoms:
- Cannot start generation
- Error message: "Not enough tokens" or "Insufficient credits"
Causes:
- Credit balance lower than generation cost
- Expired subscription credits
- Credits haven't reset/renewed yet
Solutions:
-
Check credit balance:
- Tap credit counter at top of Generate screen
- View detailed breakdown
-
Wait for free credit reset:
- Free credits reset daily at midnight UTC
- Check time until reset in credit breakdown
-
Purchase additional credits:
- Navigate to Pricing tab
- Choose booster pack or creator pass
- Complete purchase
-
Upgrade subscription:
- If frequently running out, consider higher tier plan
Prevention:
- Monitor credit balance regularly
- Use budget-friendly models for testing
- Reserve premium models for final outputs
Problem: Generation Stuck "In Progress"
Symptoms:
- Status shows "In Progress" or "Queued" for extended time
- No progress updates
- No completion notification
Expected timeframes:
- Images: 10-60 seconds typical
- Videos: 2-10 minutes typical
- Audio: 30-90 seconds typical
If exceeded typical time:
- Wait 5 additional minutes (server load may delay processing)
- Pull down to refresh Library
- Check for completion notification (may have arrived unnoticed)
- Wait for automatic watchdog (system detects stuck jobs after ~15 minutes and refunds credits)
- Contact support if stuck for 20+ minutes
Causes:
- High server load during peak hours
- Processing queue backlog
- Complex generation requiring extended time
- Technical issue server-side
Prevention:
- Generate during off-peak hours (early morning, late evening)
- Use faster models for time-sensitive projects
- Start long video generations when you can wait patiently
Problem: Generation Failed
Symptoms:
- Status shows "Failed" in Library
- Error message displayed
- No output produced
Common causes and solutions:
-
"Content Policy Violation"
- Cause: Prompt contained prohibited content
- Solution: Revise prompt to comply with content policies
- Review terms of service for guidance
-
"Model Temporarily Unavailable"
- Cause: Selected model offline for maintenance
- Solution: Try different model or wait and retry later
- Check announcements for maintenance schedules
-
"Processing Error"
- Cause: Server-side technical issue
- Solution: Simply retry generation (credits should auto-refund)
- Contact support if error persists across multiple attempts
-
"Upload Too Large"
- Cause: Reference image/video exceeds size limit
- Solution: Compress or resize reference media before uploading
- Maximum typically: 10MB images, 50MB video
-
"Invalid Input"
- Cause: Corrupted reference file or unsupported format
- Solution: Try different reference file
- Ensure formats are supported (JPEG, PNG, WebP for images; MP4 for video)
After any failure:
- Check that credits were refunded (pull down to refresh balance)
- If not refunded within 10 minutes, contact support
Problem: Generation Quality Lower Than Expected
Symptoms:
- Output is blurry or pixelated
- Details are missing or inconsistent
- Doesn't match prompt intent
Common causes and solutions:
-
Generated at standard resolution
- Solution: Regenerate at HD resolution for better quality
- Or use upscaler for post-generation enhancement
-
Compressed download selected
- Solution: Download "Original" quality instead of compressed version
-
Model doesn't specialize in requested style
- Solution: Try different model better suited to your needs
- Review model guide for specializations
-
Prompt was too vague or ambiguous
- Solution: Add more specific details to prompt
- Include lighting, composition, style keywords
- Use prompting tips for guidance
-
Guidance strength too low
- Solution: Increase guidance strength to 70-80%
- Higher guidance = stricter prompt adherence
-
Random variance (luck)
- Solution: Simply regenerate (AI has inherent randomness)
- Try 2-3 variations before concluding model doesn't work
Upload and Reference Issues
Problem: Cannot Upload Reference Image
Symptoms:
- Upload button doesn't respond
- "Upload failed" error
- Image doesn't appear after selection
Causes and solutions:
-
File size too large
- Limit: Usually 10MB for images
- Solution: Compress image before uploading
- iOS: Use built-in Photos app to reduce file size
- Android: Use gallery app compression or third-party tool
-
Unsupported file format
- Supported: JPEG, PNG, WebP, GIF
- Solution: Convert to supported format using photo editor
-
Corrupted file
- Solution: Try different image
- Re-save or re-export original
-
Permissions denied
- Solution: Grant Cliprise access to photos
- iOS: Settings > Privacy > Photos > Cliprise > Allow
- Android: Settings > Apps > Cliprise > Permissions > Storage > Allow
-
Poor network connection
- Solution: Switch to stronger Wi-Fi or better cellular signal
- Wait for upload to complete fully before generating
Problem: Reference Image Isn't Influencing Output
Symptoms:
- Output doesn't resemble reference image
- Reference seems ignored
Causes and solutions:
-
Model doesn't support image-to-image
- Solution: Check model description for image input support
- Select model that explicitly supports reference images
-
Prompt conflicts with reference
- Solution: Ensure prompt describes modifications to reference, not completely different scene
- Example: Good = "Transform to oil painting style"
- Example: Bad = "Show completely different subject"
-
Reference image is too complex
- Solution: Use simpler, clearer reference images
- Focus on single subjects rather than busy scenes
-
Guidance strength too low
- Solution: Increase strength to enforce reference influence
Library and Download Issues
Problem: Library Not Loading or Empty
Symptoms:
- Library screen shows no content
- "No results" message
- Infinite loading spinner
Causes and solutions:
-
Network connectivity issue
- Solution: Check internet connection
- Switch between Wi-Fi and cellular
- Test other apps to confirm connectivity
-
App needs refresh
- Solution: Pull down to refresh Library screen
- Wait a few seconds for content to load
-
Filters applied
- Solution: Check if "Images," "Videos," or "Audio" filter is hiding content
- Tap "All" to view complete library
-
Account sync issue
- Solution: Log out and log back in
- This forces account data re-sync
-
App cache corruption
- Solution: Clear app cache in device settings
- Reinstall app if clearing cache doesn't work
Problem: Cannot Download Creations
Symptoms:
- Download button doesn't work
- "Download failed" error
- File doesn't appear in camera roll/downloads
Causes and solutions:
-
Storage permissions denied
- Solution: Grant Cliprise storage access
- iOS: Settings > Privacy > Photos > Cliprise > Allow
- Android: Settings > Apps > Cliprise > Permissions > Storage > Allow
-
Insufficient device storage
- Solution: Free up space on device
- Delete unused apps, photos, or files
- Check available storage in device settings
-
Network interruption during download
- Solution: Ensure stable connection
- Retry download
- Use Wi-Fi for large video files
-
File format not supported by device
- Rare, but possible with certain video codecs
- Solution: Try compressed download format instead
- Contact support if issue persists
Problem: Downloaded Files Are Poor Quality
Cause:
- Downloaded compressed version instead of original
Solution:
- Open creation in Library
- Tap download button
- Select "Original" quality when prompted
- Original files are larger but full quality
Performance and Speed Issues
Problem: App Running Slowly or Lagging
Symptoms:
- Sluggish interface
- Delayed responses to taps
- Stuttering animations
Causes and solutions:
-
Too many background apps
- Solution: Close other apps to free memory
- iOS: Swipe up and close app cards
- Android: Recent apps button > close apps
-
Low device storage
- Solution: Free up storage space
- Delete unused apps, photos, large files
- Aim for at least 1-2GB free space
-
Outdated app version
- Solution: Update Cliprise to latest version
- iOS: App Store > Updates
- Android: Google Play Store > Manage apps > Update
-
Device needs restart
- Solution: Restart smartphone completely
- Clears system memory and resets processes
-
Older device hardware
- Cliprise works on older devices but may be slower
- Solution: Patience, or consider device upgrade
Problem: App Crashes or Force Closes
Symptoms:
- App suddenly closes
- Returns to home screen unexpectedly
- "App stopped" error (Android)
Immediate solutions:
- Restart app and try again
- Restart device completely
- Update app to latest version
- Reinstall app if crashes persist
Prevention:
- Keep app and OS updated
- Maintain adequate free storage
- Report crashes via Settings > Support (include what you were doing when crash occurred)
Problem: High Data Usage
Symptoms:
- Cellular data depleting quickly
- Large data consumption from Cliprise
Causes:
- Video generation and downloads consume significant data
- HD resolution outputs are large files
- Reference image/video uploads
Solutions:
-
Use Wi-Fi for generation and downloads
- Generate only on Wi-Fi
- Download completed content when on Wi-Fi
-
Generate at standard resolution
- Standard quality uses less data than HD
-
Download compressed versions
- Compressed files are smaller and use less data
-
Limit reference media uploads on cellular
- Upload reference images only on Wi-Fi
Monitoring data usage:
- iOS: Settings > Cellular > scroll to Cliprise
- Android: Settings > Network & Internet > Data Usage > App Data Usage > Cliprise
Billing and Subscription Issues
Problem: Purchase Not Completing
Symptoms:
- Payment processing stuck
- "Purchase failed" error
- Money charged but credits not received
Solutions:
-
Verify payment method
- Ensure card has sufficient funds
- Check card expiration date
- Verify billing address is correct
-
App store account issues
- iOS: Check Apple ID payment settings
- Android: Check Google Play payment settings
-
Network interruption during purchase
- Retry purchase with stable connection
-
Purchase pending verification
- Some purchases take 5-10 minutes to process
- Check again after waiting
- Pull down to refresh credit balance
-
Contact app store support
- iOS: Apple Support
- Android: Google Play Support
- Provide transaction ID and date
Problem: Credits Not Received After Purchase
Symptoms:
- Payment completed successfully
- Credits haven't appeared in balance
Solutions:
- Wait 5-10 minutes for processing
- Pull down to refresh credit balance
- Log out and log back in to force account sync
- Check purchase history:
- iOS: App Store > Account > Purchase History
- Android: Google Play > Account > Payment & Subscriptions
- Verify purchase was for Cliprise (not different app)
- Contact support with transaction details if credits still missing after 30 minutes
Provide to support:
- Transaction ID / order number
- Purchase date and time
- Amount paid
- Item purchased (plan name or booster pack)
Problem: Subscription Didn't Renew
Symptoms:
- Subscription expired unexpectedly
- Lost access to paid features
- Subscription credits gone
Causes:
-
Payment method failed
- Card expired
- Insufficient funds
- Card blocked transaction
-
Subscription was canceled
- Previously canceled and renewal date passed
- Verify in app store subscription settings
-
Account issue
- App store account problem
Solutions:
-
Check subscription status:
- iOS: Settings > Apple ID > Subscriptions
- Android: Google Play > Subscriptions
-
Update payment method if failed
-
Resubscribe if canceled
-
Contact app store support for account-related issues
Notification Issues
Problem: Not Receiving Generation Complete Notifications
Symptoms:
- Generations complete but no notification
- Must manually check Library
Causes and solutions:
-
Notifications disabled for Cliprise
- Solution: Enable notifications in device settings
- iOS: Settings > Notifications > Cliprise > Allow Notifications
- Android: Settings > Apps > Notifications > Cliprise > Enable
-
Do Not Disturb mode enabled
- Solution: Disable DND or add Cliprise to exceptions
-
Battery saver mode
- May limit background notifications
- Solution: Disable battery saver or whitelist Cliprise
-
Notification permissions revoked
- Solution: Grant notification permissions in device settings
-
App not running in background
- iOS: Background App Refresh must be enabled
- Settings > General > Background App Refresh > Cliprise > On
Model Availability Issues
Problem: Model Shows as Locked
Symptoms:
- Lock icon on model
- "Upgrade required" message
Cause:
- Model requires higher subscription tier than your current plan
Solution:
- Upgrade subscription to Starter, Pro, or Business plan
- Navigate to Pricing tab to view plan benefits
- Some models are exclusive to paid plans
Problem: Model Shows "Unavailable"
Symptoms:
- Model grayed out
- Cannot be selected
- "Temporarily unavailable" message
Causes:
-
Model offline for maintenance
- Solution: Wait and try again later
- Check Settings > Changelog for maintenance announcements
-
Model deprecated
- Solution: Use alternative recommended model
- Check announcements for replacement models
-
Regional restrictions
- Rare, but some models may have geographic limitations
- Solution: Contact support for clarification
Best Practices for Smooth Mobile Creation
Network Management
Best practices:
- Use Wi-Fi for video generation (large files, long processing)
- Use Wi-Fi for HD downloads (saves cellular data)
- Cellular is fine for:
- Standard-resolution images
- Browsing Library
- Quick generations
Monitor connection quality:
- Poor connection can cause upload failures and slow downloads
- If experiencing issues, check signal strength
- Move to better coverage area or switch networks
Battery Optimization
Best practices:
- Generation is server-side (doesn't drain device battery)
- Lock screen during long generations (saves battery)
- Download on Wi-Fi (cellular uses more battery than Wi-Fi)
- Close app when not actively using (background processes consume battery)
Battery-intensive activities:
- Downloading large video files
- Uploading reference images/videos
- Extended app usage with screen on
Storage Management
Best practices:
- Maintain 1-2GB free storage minimum for app performance
- Download selectively — save only final outputs, not all tests
- Delete local copies after backing up to cloud storage
- Use compressed downloads for content you don't need at full quality
Storage-intensive:
- HD video downloads (10-50MB each)
- Large image collections (1-5MB each)
- App cache (can grow to 100MB+)
Clear app cache periodically:
- iOS: Offload app in Settings (preserves data) or reinstall
- Android: Settings > Apps > Cliprise > Storage > Clear Cache
Credit Conservation
Best practices:
- Test with budget models first before using premium models
- Use free daily credits for experimentation
- Generate at standard resolution for proofs
- Save successful prompts to avoid repetitive trial-and-error
- Review prompt carefully before generating to avoid waste
Avoid:
- Generating without reviewing prompt (typos waste credits)
- Using premium models for casual testing
- Generating at HD when standard suffices
Quality Assurance
Best practices:
- Preview generation cost before confirming
- Review prompts for typos before generating
- Check model selection matches your intent
- Verify settings (resolution, duration) before generating
- Download original quality for important projects
Avoid:
- Rushing through generation setup
- Ignoring cost warnings
- Assuming all models work the same way
- Deleting before downloading
When to Contact Support
Contact support when:
- Issues persist after troubleshooting steps
- Credits not received after 30 minutes post-purchase
- Account access problems unresolved by password reset
- Generations stuck for 20+ minutes without resolution
- App crashes repeatedly
- Billing discrepancies
- Technical bugs affecting app functionality
How to contact support:
- Navigate to Settings > Support or Settings > Report Bug
- Describe the issue clearly and specifically
- Include:
- What you were doing when issue occurred
- Error messages received (exact wording)
- Steps you've already tried
- Device model and OS version
- Screenshots if relevant
Expected response time:
- Typically 24-48 hours
- Urgent billing/account issues prioritized
Staying Informed About Updates and Changes
How to stay updated:
-
Check Changelog regularly:
- Settings > Changelog
- See app updates, new features, bug fixes
-
Join Discord community:
- Link in Settings
- Discuss issues with other users
- Get tips and workarounds
-
Follow social media:
- Instagram, Twitter, Facebook
- Major announcements and updates
-
Enable app update notifications:
- iOS: App Store > Account > Settings
- Android: Google Play > Settings > Notifications
-
Visit website blog:
- https://www.cliprise.app/news
- Major feature launches and announcements
Related Articles
What's Next in Your Mobile Mastery Journey
Now that you know how to troubleshoot and optimize:
- Return to mobile overview for core concepts
- Master prompting techniques to prevent quality issues
- Understand credit management to avoid "insufficient tokens" problems
- Review model selection to choose optimal tools for each task
Your mobile creative journey is resilient. Armed with troubleshooting knowledge and best practices, you can overcome any issue and create with confidence.
Generate boldly. Problem-solve smartly. Create without limits.